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metrics

COGS (Cost of Goods Sold)

Direct costs to deliver your product including hosting, support, and third parties.

COGS (Cost of Goods Sold) represents the direct costs of delivering your product to customers. For SaaS, this includes hosting/infrastructure, customer support, third-party services, and payment processing. COGS directly impacts gross margin.

Formula

COGS = Hosting + Support + Third-Party Services + Payment Processing

Tips

  • Keep COGS <30% for healthy SaaS
  • Infrastructure costs should scale efficiently
  • Include all delivery-related costs

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